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Sometimes content is removed after a complaint that's mistaken or even abusive, such as a competitor claiming your own photos. Most hosts and platforms let you respond with a counter notice, asking them to restore the content. Here's how it generally works.
When to file a counter notice
- You own the content (you created it or have an assignment)
- You have a valid licence (purchased stock image, written permission)
- The use is lawful (for example genuine review or criticism. See fair dealing in India)
- The complaint identified the wrong content
Don't file one just to delay removal of content you don't have rights to.
What to include
- Your name, contact details and address
- The removed content and where it appeared
- The original complaint/ticket reference
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Why removal was a mistake, with evidence: - Original files with dates (camera RAW, design files) - Licence receipts or permission emails - Earlier publication links
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A statement that the information is accurate
- Signature and date
Where to send it
- To the host or platform that removed the content, using their process
- For websites hosted by Joboo Web, submit through our legal request form and choose "Counter-notice", entering the original ticket number
What happens next
The host or platform may:
- Share your counter notice with the complainant
- Restore the content after a period if the complainant doesn't take legal action
- Keep it removed if your evidence isn't sufficient
Processes differ between platforms and jurisdictions.
Consider the risks
- Your contact details may be shared with the complainant
- If the dispute continues, it may go to court
- Make sure your evidence is solid
Prevention
Keep a licence log for all images, fonts and music, and keep original files. See prove copyright ownership.
FAQs
Will my content be restored immediately?
Usually not immediately. There's a review or waiting period.
Can I sue for a false complaint?
Possibly, depending on circumstances. Consult a lawyer.
This article is general information, not legal advice.
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