🛠️ Website Problems & Fixes — FAQs

Absolutely — redesign, speed optimisation, SEO fixes, bug fixing and security clean-up. We start with a free audit of your current site.

Yes. We check hosting, images, scripts and caching, then fix what slows it down. Share your website link for a free speed check.

Page speed is how fast your site loads. Slow sites lose visitors and enquiries; images, hosting and scripts are the usual causes.

Images and videos load only when the visitor scrolls near them, making pages faster.

Your website is where customers compare you with two or three other operators. It must load in seconds on mobile and make booking effortless:

• Call and WhatsApp buttons fixed on screen.
• A short booking form: pickup, drop, date, time, car type, phone — sending details straight to WhatsApp and email.
• Fleet section with car photos, seats and luggage capacity.
• Fare guidance — either a rate table or "starting from" prices, so customers know you're in budget.
• Trust: years in service, number of trips, reviews, driver verification, clean cars.

See the full checklist in our taxi booking website features guide.

Google ne officially confirm kiya hai ki website speed ek ranking factor hai. Agar aapki website 3 seconds se zyada load hoti hai, toh 53% visitors page chhod dete hain — aur aapka potential customer competitor ke paas chala jaata hai.

India mein zyaadatar log mobile pe internet use karte hain aur internet speed hamesha fast nahi hoti. Isliye speed optimization Indian businesses ke liye aur bhi zaroori hai.

Website slow hone ki sabse badi wajah hoti hain heavy, uncompressed images. Ek 5MB ki image ko aasaani se 200KB mein compress kiya ja sakta hai bina quality khoye.

Free tools:

• TinyPNG.com — PNG aur JPEG compress karo
• Squoosh.app — Google ka free image optimizer
• WebP format use karo — JPEG se 25-35% chhota hota hai

Jab koi visitor aapki website dobara visit karta hai, caching se website files uske browser mein already stored hoti hain — toh load time kaafi kam ho jaata hai.

.htaccess mein yeh add karo:

ExpiresActive On / ExpiresByType image/jpg "access plus 1 year"

Most small business owners assume hackers only target large corporations. The reality is the opposite. 43% of all cyber attacks worldwide target small businesses — because they have valuable data but far weaker security than large companies.

In India, cyber attacks on small businesses increased by 300% in the past three years. A single successful attack can steal customer data, destroy your website, or lock you out of your own systems — costing thousands in recovery and permanent reputational damage.

Google officially confirmed that page speed is a ranking factor. Studies show that if your website takes more than 3 seconds to load, 53% of visitors leave — and your potential customer goes straight to your competitor.

In India, most users browse on mobile devices with varying internet speeds. This makes speed optimization even more critical for Indian businesses targeting local customers.

Unoptimized images are the number one cause of slow websites. A 5MB image can easily be compressed to under 200KB with zero visible quality loss.

• TinyPNG.com — Free PNG and JPEG compression
• Squoosh.app — Google free image optimizer
• Use WebP format — 25-35% smaller than JPEG with better quality

When a visitor returns to your website, caching serves stored files from their browser instead of downloading everything again. This dramatically reduces load time for repeat visitors.

• Text in HTML. Prices, service lists, routes and contact details should be plain HTML text, not baked into banner images.
• Avoid JavaScript-only content. Many AI fetchers do not run JavaScript. If your page content appears only after scripts load, they may see an empty page. Server-rendered PHP pages are ideal.
• Speed. Live fetchers work with short timeouts. A page that takes 8 seconds on slow hosting may simply be skipped.
• Clean URLs like /website-design-ludhiana are easier to understand than /page.php?id=27.

• An older domain with some existing authority.
• Fixing serious technical issues (indexing blocks, duplicate pages).
• Strong, specific service pages that match search intent.
• Steady flow of genuine reviews.
• Mentions and links from relevant local sites.
• Low competition in your niche or town.

Customers often contact two or three businesses at once. The first helpful reply usually wins. Aim to respond within 5–15 minutes during working hours. Use WhatsApp quick replies and an auto-greeting outside hours ("We'll reply by 9 am").

• Google results for your site show strange titles (casino, pharma, Japanese text).
• Mobile visitors are redirected to other websites.
• Search Console shows a "Security issues" message.
• Unknown files or admin users appear.
• Hosting company suspends the account for spam or malware.
• Emails from your domain are flagged as spam.

• Don't panic-delete everything. You may need evidence of what changed.
• Change passwords: hosting panel, FTP/SFTP, database, CMS admin, email.
• Take a backup of the current (infected) state for analysis.
• Put up a maintenance page if visitors are being redirected.
• Inform your developer or hosting support.

• Compare files with a clean backup or original source code; look for recently modified PHP files, unknown files in upload folders and code with eval, base64_decode or obfuscated strings.
• Check .htaccess files for malicious redirects.
• Check the database for injected scripts and unknown admin users.
• For WordPress: reinstall core, themes and plugins from official sources; remove nulled/pirated themes.
• Delete old test, debug and backup files left in public folders.

If you have a clean, recent backup, restoring it and then patching the vulnerability is often the fastest route.

• Compress and resize the hero image; use WebP or AVIF.
• Don't lazy-load the hero image; add fetchpriority="high" to it.
• Remove heavy sliders from the top of the page.
• Improve server response: good hosting, PHP OPcache, caching.
• Reduce render-blocking CSS and fonts.

Printing customers want a quick answer. Offer:

• A quote form with product type, size, quantity, material and deadline.
• File upload for designs (with clear accepted formats: PDF, AI, CDR, high-resolution images).
• WhatsApp quotes with a pre-filled message.
• A simple price table for standard items like visiting cards and flex per square foot.

See showing prices online.

At the top, under "Discover what your real users are experiencing", you may see Core Web Vitals assessment: Passed or Failed. This comes from real Chrome users visiting your site over the previous 28 days (the Chrome UX Report).

• This is what Google uses as a ranking signal for page experience
• New or low-traffic sites may show "No data" because there aren't enough visits

Below that is the performance score from a Lighthouse test run on a simulated mid-range phone with a throttled connection. It's a single test under fixed conditions.

• Great for diagnosing problems
• Scores can vary between runs
• The number itself isn't a ranking factor; the real-user experience is

Key point: a lab score of 65 with field data "Passed" is generally fine. A lab score of 95 with field data "Failed" means real users are struggling.

• LCP (Largest Contentful Paint): how fast the main content (often the hero image or headline) appears. Good: 2.5 seconds or less
• INP (Interaction to Next Paint): how quickly the page responds when users tap or click. Good: 200 ms or less
• CLS (Cumulative Layout Shift): how much the layout jumps while loading. Good: 0.1 or less

See Core Web Vitals explained.

• Each font family and weight (regular, bold, extra-bold) is a separate file
• External font services add extra connections to other servers
• Browsers may hide text until the font loads ("flash of invisible text")
• When the custom font finally loads, text can reflow and shift the layout

Most business sites need: - One font for headings and one for body text (or the same for both) - Two or three weights in total (e.g. 400, 600, 800)

Every extra weight adds a file. Dropping from eight weights to three can save a significant amount of data.

Instead of loading fonts from an external service, download the WOFF2 files and serve them from your own domain: - No extra connection to another server - Better caching control - Fewer privacy concerns

• Reload with the Network tab open to see every file, its size and load time
• Filter by Img, JS, Fetch/XHR
• Click an AJAX request to see what was sent and returned. See fetch tutorial
• Red rows are failed requests (404 images, broken scripts)
• Use throttling ("Fast 4G" / "Slow 4G") to feel what mobile users experience

• Strange pages in Google: search site:yourdomain.com and look for Japanese, casino, pharmacy or "replica" pages
• Mobile redirects: visitors from Google on phones get redirected to spam or "you won a prize" pages
• Browser warnings: "Deceptive site ahead" or "This site may harm your computer"
• Search Console alerts for security issues or a sudden spike in indexed pages
• Unknown admin users in WordPress or your custom admin panel
• New or modified files: odd PHP files in uploads/image folders, files named like wp-cache.php, class.php, random strings
• Hosting account suspended or warnings about spam emails sent from your server
• Slow site and high CPU usage
• Unexpected changes to .htaccess with redirect rules
• Popups or ads you never added

• Google Search Console → Security issues and Pages report
• Google Safe Browsing site status tool
• External scanners such as Sucuri SiteCheck (they only see the public side)
• Host malware scanners (many hosts, including Hostinger, offer them)
• Compare your files with your last clean backup

• Change hosting, FTP, database and admin passwords
• Take a backup of the infected state (for analysis), then clean or restore from a known clean backup
• Update CMS, themes, plugins, PHP version
• Remove unknown admin users and files
• Request a review in Search Console after cleaning

Full steps: website hacked recovery. For legal and reporting duties, see hacked website legal responsibility.

• Check your email for a message from Instagram ([email protected]) about an email/phone change. It usually includes a "secure your account" or "revert this change" link
• Open instagram.com/hacked (or "Need more help?" on the login screen) and choose "My account was hacked"
• Follow the prompts; Instagram may send a code to your original email/phone
• For accounts with photos of you, Instagram may ask for a video selfie to confirm identity

• Change password to a unique, strong one (use a password manager)
• Turn on two-factor authentication with an authenticator app, not SMS only. See 2FA for business accounts
• Check Accounts Center → Password and security → Where you're logged in; remove unknown devices
• Remove unknown email/phone from the profile
• Review connected apps and remove ones you don't recognise
• Check whether ads were run from your ad account and dispute unauthorised charges
• Download your backup codes and store them safely

• OTP scam: someone messages "I sent my code to you by mistake, please forward it". That 6-digit code is your WhatsApp registration code
• Voicemail trick: attackers request a voice call code and access your voicemail if it has a default PIN
• Linked devices: someone with brief access to your phone links WhatsApp Web to their computer
• SIM swap: the number itself is moved to a new SIM. See SIM swap fraud

• Search and filter results
• Dashboards and admin panels
• Product grids loaded via JavaScript
• Comment or review sections
• Profile and booking lists in apps

• Server-rendered pages that load instantly. Just send the content
• Very short loads (under ~300ms), where a skeleton flash can feel jumpy. Delay showing it briefly

For images, a low-quality placeholder or dominant colour background (with fixed dimensions) works like a skeleton and prevents layout shift. See responsive images.

PageSpeed Insights shows the LCP element under diagnostics. Common ones: - Hero image or background image - Large heading text - Product image on product pages - Featured image on blog posts

• Time to First Byte: server response
• Resource load delay: how long before the browser starts loading the LCP image
• Resource load time: downloading the image
• Render delay: time until it's actually painted

Fix the biggest part first.

• Use an <img> in the HTML, not a CSS background added later
• Don't lazy-load the LCP image
• Add fetchpriority="high":
• If the image must be a CSS background, preload it:

• Load the booking calendar script only on the booking page
• Load gallery/lightbox only on gallery pages
• In WordPress, use asset management plugins or code to dequeue scripts on pages that don't need them

• Load only what you need (use a custom build or purge unused CSS for large projects)
• Don't load the JS bundle if you don't use interactive components
• Check speed after building. See PageSpeed Insights explained

• PageSpeed Insights / Search Console: real-user INP for pages and templates
• Chrome DevTools → Performance panel: record while clicking menus, filters, buttons; look for long tasks (over 50ms)
• The Web Vitals extension or web-vitals JS library to log INP in the field

• Submit only real changes, not every page daily
• Include deleted URLs (they should return 404/410)
• Keep your XML sitemap updated too. IndexNow complements sitemaps; it doesn't replace them
• Monitor submissions in Bing Webmaster Tools

These can work for SEO if they're built on paginated URLs: - Each chunk of content also exists at a paginated URL (?page=2) - The URL updates as the user scrolls (History API) - Crawlable pagination links exist in the HTML as a fallback

Infinite scroll without paginated URLs can hide content from crawlers.

• Speed: shorter distance and optimised networks
• Lower server load: fewer requests reach your hosting
• Reliability: cached content may still be served if your server struggles briefly
• Security: many CDNs include DDoS protection and a web application firewall
• Features: automatic compression, HTTP/3, image optimisation

HTTP/1.1 handles a limited number of requests per connection at a time, which slowed pages with many files. HTTP/2 brings: - Multiplexing: many files over one connection simultaneously - Header compression - Better use of a single secure connection

Most modern hosts enable HTTP/2 automatically with HTTPS.

HTTP/3 runs on QUIC, a protocol over UDP instead of TCP. Benefits: - Faster connection setup - Better on unstable networks: a lost packet doesn't block all other files - Connection migration: smoother when a phone switches between Wi-Fi and mobile data

HTTP/3 helps most on mobile and spotty connections, a real advantage for Indian audiences. LiteSpeed servers and CDNs like Cloudflare support HTTP/3.

Text files (HTML, CSS, JavaScript, SVG, JSON) are compressed before sending. Brotli typically compresses better than GZIP, meaning smaller downloads. All modern browsers support it over HTTPS.

• What it shows: real-user Core Web Vitals (when your site has enough traffic) plus a Lighthouse lab test with recommendations
• Best for: seeing what Google sees; mobile performance
• Note: the lab score varies between runs; field data matters more. See PageSpeed Insights explained

• What it shows: groups of URLs rated Good / Needs improvement / Poor based on real users over 28 days
• Best for: finding which page templates have problems across the whole site

• What it shows: Lighthouse-based metrics, a waterfall chart of every file loaded, page size and request count
• Best for: seeing exactly which images, scripts or fonts slow a page
• Note: choose a test location close to your audience where the plan allows

• Use one access point per 2–4 rooms, depending on walls. One router at reception won't reach the third floor
• Use mesh or ceiling-mounted access points with a wired backhaul where possible
• Plan for at least 5–10 Mbps per occupied room. Video calls and streaming are normal now
• Keep a second internet line from another provider as backup

• The website owner is generally responsible for the site's security and for personal data it collects
• The developer or agency may share responsibility under its contract (e.g. if it agreed to maintenance and security updates). See website AMC
• The host is responsible for server-level security in managed services, but usually not for your CMS, plugins or passwords
• The attacker is criminally liable under the IT Act (e.g. Sections 43 and 66)

• Take the site offline or into maintenance mode if it's harming visitors
• Preserve evidence: logs, modified files, timestamps. See evidence collection
• Clean and restore. See website hacked recovery steps
• Change all passwords and keys
• Inform your host

• CERT-In: 2022 directions require service providers, intermediaries, data centres and body corporates to report specified cyber incidents to CERT-In within 6 hours of noticing them. Check whether your organisation is covered
• DPDP Act: in a personal data breach, data fiduciaries must notify the Data Protection Board and affected individuals as per the Rules. See data breach on your website
• Police / cybercrime.gov.in if there's fraud or extortion